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Testimonials from our Happy Campers!!!

Sept 29th, 2015

I want to take a minute of your time to share with you the outstanding service we received from Perry Coey and the service Technician he sent onsite to us, (sorry I don’t remember his name). We were camped in St. Albert, Alberta with our brand new Pinnacle 5th Wheel, which we purchased from Happy Trails RV in Grande Prairie where we live. We had a small fire in our power converter which rendered the unit non-usable and unsafe. It was about 4:30 P.M. and I had just set up and left my 3 small dogs in the RV to go for groceries. Thanks to an odd feeling I had I looked back at the RV and noticed I had left a compartment door open. As I approached the RV I noticed a very distinct smell which is only present in electrical fires. Long story short, my dogs would be gone and likely the RV also if not for looking. The Rv was full of smoke and I retrieved my dogs from the rear bedroom and then pulled the shore supply.
I called our dealer and he put me in touch with Perry through the RV Care Program. I spoke with Perry near closing and if I could find a replacement converter then he would wrestle with one of his technicians to make a house call on a Friday night. Not an easy thing to do! Well luck had it that my wife was just leaving Grande Prairie and was able to get a replacement from our dealer. She drove like a race car driver to get here just as the Technician finished removing the old unit. She got a present from the RCMP on the way…lol. At midnight, the job was done and the Technician went back to his life, after a Friday night out on the town. Your staff was outstanding and this effort should not go on without accolades and heartfelt thank- you’s. Nice to know there are still people that care out there.
- Ted

8/2/2019

I had purchased a used tent trailer online and unfortunately didn’t check it thoroughly and yes I had to gut and refurbished it. However couldn’t get electrical to work. I took unit into Rv City Nisku to have them look at it. Expecting the worse I got a call saying a switch hadn’t been flipped and so just partial labour to raise lid and replace. Approximately 85$. Wow. They could have hosed me for converter and labour etc etc!!Well done!! Integrity is a must in my book and they truly defined it in positive way! I have now bought a Jayco Hummingbird and my boys and I love it. Had it back for some minor warranty work which was done quickly and efficiently. Great front and backend staff. Kevin the manager is awesome as well! I would truly recommend Rv Nisku based on my positive experience. It’s a smaller business which makes interactions very personal. Well done!! Cheers ?? - Al

8/3/2019

Great service and knowledge of RV close and concienent - CKG1973

8/14/2019

We bought our trailer 2 years ago and it was a great buying experience. The walk through was thorough and never have had any major issues. Any problems I did have Perry was online or texting or in person to help me with the solution.I have never had it back for any work and the few minor things I can do myself.Just travelled across Canada with only one problem (my bad), forgot the awning in a sudden rainstorm and bent one of the awning arms. Just another story for the memory bank. - Ray

5/7/2020

The BEST sales staff. No Pressure, lots of help and don't try and over-sell. They found the PERFECT trailer for me and my family and we are still loving it 2 years later! Don't go anywehere else! - Matthew

5/14/2020

Bought our retirement trailer and there were issues that needed to be addressed right away. This is to be expected when you purchase anything (new or used)... RV City Service Staff went above and beyond travelling to site to get these issues corrected! Thank you! - Leonard

6/19/2020

RV city was fantastic on the entire process! They were not pushy on the sales, they explained all the features of the our brand new trailer. We had shopped around other dealers and they were the best price and best quality for your money. Best part was when we came to pick up they had someone go through the entire unit step by step on everything for functions. They even set up the hitch on my truck so the trailer would level out. I highly recommend Ross and RV city for anyone looking for a brand new trailer that is well built and they stand behind their product! - Jon

June 19, 2020

We purchased our used 2016 Jayco Jayflight January 28/2020,Sales staff were so delightful and no pressure tactics at all. We have gone camping many times since camping sites have opened up and are completely 100% satisfied with our purchase.Love our unit as well as the Exellent Customer Service . Will definitely pass on this RV Sales....Thank You L& D Checora - September

June 20, 2020

We purchased our Jayco 5th wheel from RV City in Morinville last fall. Travis was our sales person when we went to pick it up there was a issue with one of the slides. They determined it was a factory issue but assured us that it would be professionally repaired and delivered to us in 3 weeks. Between the management and service dept. we were very fairly compensated and our unit came as promised and winterized. We have only got to take it out this week and everything works as promised. We are more than satisfied thank you for the five star product and the five star dealings... Don & Darlene - Don

June 19, 2020

RV City was fantastic on the entire process! They were not pushy on the sales, they explained all the features of our brand new trailer. We had shopped around other dealers and they were the best price and best quality for your money. Best part was when we came to pick up they had someone go through the entire unit step by step on everything for functions. They even set up the hitch on my truck so the trailer would level out. I highly recommend Ross and RV City for anyone looking for a brand new trailer that is well built and they stand behind their product. - Jon

June 13, 2020

The one part I needed, hanging on the wall #instock - Greg