Traveling RV Care® Customer 6 Step Service Plan

RV Traveling

The number one priority of the RV Care Network of dealers is to treat traveling customers as one of their own, getting you back on the road as quickly as possible to safely complete your trip.

If you have a problem with your RV while traveling....

1.   Contact the RV Care dealership where you purchased your RV so they can help you find the nearest RV Care location. They can also contact that dealer to let them know to expect you. If you can't reach your RV Care dealership, visit the RV Care website or use our App to find the closest RV Care dealer.

2.   When you arrive at the dealership, show your RV Care Customer Card which will identify you as an RV Care Customer. If you don't have your card, a staff person will contact the dealership where you purchased your RV to confirm you are an RV Care Customer.

3.   Before beginning any repairs, the dealership will prepare an estimate and contact your RV Care dealer to confirm if the repair is under any kind of warranty. The dealership will make every effort to schedule and complete your repair as quickly and efficiently as possible so you can safely complete your trip.

4.   The dealership will locate any specialty services that your vehicle may require if they're not able to complete everything needed to get you back on the road.

5.   If there is a cost for the repairs, the dealership will handle it as if you had purchased the RV from them.

6.   If necessary, the dealership will be able to help you find local accommodations and transportation.

If you are traveling in the USA, the Priority RV Network® dealerships will treat you as one of their own and follow a similar process to get our back on the road as quickly as possible to safely complete your trip.

Please note that when the RV Care and Priority RV Network service shops are busy they will only be able to complete repairs that are necessary for your to safely complete your trip. Non-essential repairs and service work may have to be scheduled for a later date.

This special RV Care service is for urgent serious technical problems while you are traveling in the RV you purchased from and RV Care dealer. It is not intended for non-essential repairs and it is not a replacement of the selling dealer's regular service and warranty obligations.

Close to Home

The RV Care service commitment for traveling RV Care customers does not apply when visiting an RV Care dealership close to your home if you purchased your RV from another RV Care dealer. In these situations you are encouraged to visit the local RV Care dealership to establish a relationship for ongoing service and maintenance of your RV. It is best to do this at a time when you have no pressing deadlines or travel schedules that involve your RV.

If your RV is under a manufacturer's warranty it will be important to confirm, in advance, if your local dealer will be able to provide the necessary warranty service or if you'll need to make special arrangements with the dealer where you purchased the RV to access warranty support close to home.

RV Care Logo

What to expect from an RV Care Dealer

You can expect to be in safe, friendly hands when you travel. RV Care is a Canada-wide network of over 60 top independent dealers. When you buy your RV from one of our dealers, if you have a problem while traveling just contact the nearest RV Care dealer and our 6 Step Service Plan will have you back on the road before you know it.

As an RV Care customer, you can look forward to the same high level of care and attention from all RV Care dealers when you travel. Whether you're a short distance from home, or half way across Canada, the closest RV Care dealer will treat you like one of their own, giving you the best possible service and attention.

RepairsRV Care dealers must meet a rigorous set of standards, which include operating a full-service maintenance and repair shop, maintaining a fully stocked parts and accessories department and employing certified service technicians. If you need service while traveling, the staff at the RV Care dealerships will work together to ensure that any warranty issues are handled smoothly and you're back on the road quickly to enjoy a safe trip.

And when it comes to buying products for our stores in large volumes, our network has power. That means more savings for our customers on parts & accessories, financing and insurance products. Be sure to watch for our National Sales Events - our registered customers are personally invited so you won’t miss the savings.

As thousands of RV Care customers across Canada already know, when you purchase your RV from a RV Care dealer you're a customer of not just one but an entire network of friendly, customer-focused RV dealerships across the country.

Download RV Care App

While you're on the road, the RV Care app will help you locate your nearest RV Care dealer in Canada or Priority RV Network dealer in the USA.  If you don't have a live connection it will still provide all the necessary information to help you find and contact the nearest RV Care location.

Also, if you allow notifications, you'll hear about our National sales, contests and other events.

Download the free RV Care app, Available for both iOS and Android.

​Important information for RV Care customers traveling in the US

RV Care has an alliance with Priority RV Network® creating North America’s largest RV dealer network for traveling customers.

Canadians who buy from an RV Care dealership receive priority emergency service for major breakdowns while traveling in the United States and vice versa, when Americans who buy from a Priority RV Network dealership are traveling in Canada.

The Priority RV Network® is the largest dealer service network in the US with 110+ locations. Together with RV Care's 60+ locations, it's peace of mind if you need service and parts when you travel on either side of the border.

For more information about the Priority RV Network and a list of their locations, please visit priorityrvnetwork.com

Priority RV Network

Affordable Parts and Accessories for your RV Lifestyle

Affordable Parts and Accessories for your RV Lifestyle

Created to bring Canada affordable options for popular RV parts and accessories.


RV Care Approved Products

RV Care ApprovedIn our ongoing initiative to bring quality products to the customers of RV Care dealerships, we are pleased to introduce RV Care Approved.

Recognized manufacturers who provide quality products for the RV owner are reviewed and evaluated by experienced RV experts within RV Care. The products that pass their tests can become RV Care Approved. The RV Care Approved symbol tells shoppers that the products are best in class for quality and service and that the RV Care Network stands behind them. RV Care Approved products are presented under the familiar labeling of the manufacturer to make it easy for consumers to recognize the names they know and trust for their RV.